"Hey, hows it going?"
"Rough, I need a drink after the day we've had today".
"How has your section been today?"
"Eh, not wonderful. I havehad some good tables and some bad but I have made quite a few tips!"
"Ugh same but right now I have the worst table EVER. The woman on the end of 24 if freaking AWFUL. She literally had a question about everything on the menu and I answered all of them but she still does not seem satisfied or happy no matter how kind I am to her or how quick my service is. God, I hate people that aren't understanding".
"That's so stupid! Does she not realize we are wicked busy today? Things are running as smoothyl as possible and she can clearly see your section is packed full!"
"I know right! I'm not a robot, I am a human and I absolutely cannot do ten things at once, especially not for people like her".
"Just try the best you can, and if it's not good enough for her just remind yourself of all the people that you have made happy today. You're doing an amazing job, just keep your head up!"
"Aw well thank you! But I just don't even want to go over there anymore.. I hope they finish their food very soon and leave".
I've worked for the past five years as a waitress on York Beach. There are times when it gets so busy and things start to get a little stressful for the waitstaff. I start to feel unwanted and not appreciated by costumers when they do not fully understand how a restaurant runs. There are so many factors that play into the service our customers gets. A restaurant is like a factory, it is a working system, and all the parts fit together to provide excellent service to a costumer. There are the servers, the cooks, the managers, the bus boys and more, and if one of these parts fails or falters it affect the whole system.
It is the most discouraging and annoying thing to put it bluntly when a customer does not consider every part of the restaurant and doesn't take into consideration their waitresses efforts it's very frustrating. I work very hard and try to be as quick and as friendly as I possibly can and it is always so rewarding to have someone completely enjoy your service. However, sometimes my attitude gets a little negative when I encounter some not so pleasant and inconsiderate people.
Again, I really don't see week 1 in this one, but I like the way you move from that dialogue into a bit of personal history and then open it out further into some general thoughts on serving and the public. Actually--this is small-to-large, week 14 style, and a good one.
ReplyDeletetypo: I meant "week 12" not "week 1."
ReplyDeleteI'm kind of struggling with this week. I didn't really know how to go about writing these pieces, I think I might over think them.
ReplyDelete